If you are having computer problems or would like to suggest an improvement, the best thing to do is to start a help desk "ticket" by sending an email from your work account to firstname.lastname@example.org. This will immediately cause an I.T. person's phone to beep, and create a new "ticket" for us to work on.
What is a "Ticket", and How Does it Help?
Sometimes known as a Case Number, a help desk ticket is like a to-do item for the IT department, with each ticket having a unique number and status (Open/Pending/Solved). It also acts like an email chain that keeps everyone in the loop about updates to the issue.
It really helps keep things organized if every ticket is dedicated to a single issue.
For instance, if you are having trouble printing AND you are also requesting a previous version of a file to be restored from a backup, it would be best to send 2 separate emails to email@example.com.
If you respond to old emails from the ticketing system, those old issues will be re-opened. It is best to start with a fresh new email for every new issue, and to reply to the relevant email when updating ongoing issues.
What if I Just Want to CC you, or I Can't Send Emails?
You can send an email to us without starting a ticket at firstname.lastname@example.org
You can also call or text us at 778-322-8834.